Last Updated: August 6, 2026

Welcome to *[Velo]*. These Terms of Use (“Terms”) govern your access to and use of our website,including any content, features, products, and services offered through the website (collectively, the “Site”).

By accessing, browsing, or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site.

Velo provides prescription eyeglasses, frames, lenses, eyewear accessories, and related products and services. References to “Company,” “we,” “us,” or “our” throughout these Terms refer to Velo.

You may use this Site only for lawful purposes and in accordance with these Terms. By using the Site or placing an order, you represent that you are legally capable of entering into a binding agreement or are using the Site with the permission and supervision of a parent or legal guardian.

You agree not to misuse the Site, interfere with its operation, attempt to gain unauthorized access to any portion of the Site, introduce malicious software, engage in fraudulent activity, or use the Site in violation of applicable laws or regulations.

Prescription eyewear orders require accurate prescription information. You are responsible for providing a current and accurate prescription issued by a qualified eye care professional, when required.

Depending on the services offered by [Company Name], we may request additional information necessary to fulfill your order, such as your pupillary distance (“PD”), lens measurements, or other fitting information.

You are responsible for ensuring that all prescription and measurement information you provide is complete and accurate. Incorrect prescription information, PD measurements, frame measurements, or other information provided by the customer may affect the fit, comfort, or visual performance of the finished eyewear.

We reserve the right to request additional information or verification before processing a prescription eyewear order.

Information provided on this Site is for general informational purposes and is not intended to replace a comprehensive eye examination, diagnosis, treatment, or professional medical advice from a licensed optometrist, ophthalmologist, or other qualified healthcare professional.

If you experience changes in vision, eye pain, injury, persistent headaches, sudden vision loss, flashes, floaters, or other concerning eye or vision symptoms, you should contact an appropriate healthcare professional.

We make reasonable efforts to display our products, including frames, lenses, colors, dimensions, descriptions, and photographs, as accurately as possible.

However, actual colors and appearance may vary depending on your device, screen settings, lighting conditions, manufacturing variations, and other factors. Product photographs and virtual representations are provided for reference and may not perfectly represent the appearance, size, color, or fit of the actual product.

We do not guarantee that every frame will fit every individual in the same manner.

If our Site offers virtual try-on, facial measurement, pupillary distance measurement, frame recommendation, artificial intelligence, augmented reality, or similar digital tools, these features are provided to assist with product selection and are estimates only.

Virtual representations and measurements may vary based on the device used, camera quality, positioning, lighting, facial characteristics, and other factors. Unless expressly stated otherwise, these tools should not be considered a professional eye examination or medical diagnosis.

Submitting an order through our Site does not necessarily constitute our acceptance of that order. We reserve the right to accept, decline, cancel, or limit an order for legitimate business reasons, including product availability, prescription issues, suspected fraud, pricing errors, payment issues, or inaccuracies in product information.

If we cancel an order after payment has been processed, we will provide an appropriate refund for the canceled portion of the order.

Prices displayed on the Site are listed in U.S. dollars unless otherwise stated. Prices, promotions, discounts, products, and availability may change without notice.

Applicable taxes, shipping fees, upgraded lens charges, and other costs will be displayed when applicable.

We attempt to ensure that pricing and product information is accurate. If an error occurs, we reserve the right to correct the error and, when appropriate, cancel or modify an affected order after notifying you.

Shipping and delivery estimates are provided as estimates and are not guaranteed unless expressly stated otherwise. Prescription eyewear may require additional processing and production time.

[Company Name] is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, supply interruptions, incorrect shipping information provided by the customer, or other unforeseen circumstances.

Purchases made through our Site are subject to our current Return, Refund, and Exchange Policy.

Because prescription lenses may be customized specifically for the customer, different return or exchange conditions may apply to prescription products than to non-prescription products.

Please review our *Return & Refund Policy* before placing an order.

Any warranties applicable to frames, lenses, coatings, or other products will be described in the applicable product information or warranty policy.

Except for warranties expressly provided by [Company Name] or required by applicable law, products and services are provided on an “as available” basis to the fullest extent permitted by law.

Nothing in these Terms is intended to eliminate or restrict consumer rights or warranties that cannot legally be waived.

Certain Site features may allow or require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

You agree to provide accurate and current information and to notify us promptly if you believe your account has been accessed or used without authorization.

Promotions, coupons, discount codes, credits, and special offers may be subject to additional terms and expiration dates. Unless otherwise stated, promotions cannot be combined with other offers and have no cash value.

We reserve the right to modify or discontinue promotions as permitted by law.

The Site and its contents, including text, graphics, photographs, logos, designs, icons, videos, software, product descriptions, trademarks, and other materials, are owned by or licensed to Velo and are protected by applicable intellectual property laws.

You may use the Site for your personal, non-commercial use. You may not copy, reproduce, distribute, modify, republish, sell, exploit, or create derivative works from Site content without our prior written permission, except as permitted by law.

Our Site may contain links to or integrations with third-party websites, payment processors, shipping carriers, social media platforms, or other services.

We do not control third-party websites or services and are not responsible for their content, availability, privacy practices, security, or terms. Your use of third-party services may be governed by separate terms and policies.

Your use of the Site is also subject to our *Privacy Policy*, which explains how we collect, use, disclose, and protect information.

Please review our Privacy Policy for additional information regarding our privacy practices.

You may not use the Site to engage in fraudulent, unlawful, abusive, or deceptive conduct; impersonate another person; provide false prescription or payment information; interfere with the security or operation of the Site; attempt unauthorized access to our systems; scrape or harvest information in violation of applicable law; or infringe the intellectual property or other rights of [Company Name] or any third party.

To the fullest extent permitted by applicable law, the Site and its content are provided on an “as is” and “as available” basis.

We do not warrant that the Site will always be uninterrupted, error-free, secure, or free from harmful components.

Nothing in these Terms excludes warranties, protections, or remedies that cannot be excluded under applicable consumer protection laws.

To the fullest extent permitted by applicable law, Velo and its owners, officers, employees, affiliates, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Site or products purchased through the Site.

Any limitation of liability contained in these Terms applies only to the extent permitted by applicable law and does not limit liability that cannot legally be limited or excluded.

To the extent permitted by applicable law, you agree to indemnify and hold harmless [Company Name] and its affiliates, officers, employees, and agents from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful misuse of the Site, violation of these Terms, or infringement of another party’s rights.

We may revise these Terms from time to time. When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of the Site after revised Terms become effective constitutes acceptance of those changes to the extent permitted by law.

We reserve the right to suspend or terminate access to the Site when reasonably necessary, including in response to violations of these Terms, suspected fraud, security concerns, or unlawful activity.

Provisions that by their nature should survive termination will remain in effect.

These Terms are governed by the laws of the State of *[CA]*, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any additional dispute-resolution, arbitration, class-action waiver, or venue provisions should be stated here only after appropriate legal review.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Velo concerning your use of the Site.