Effective Date: August 6, 2026

At VELO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase prescription eyewear, or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

We may collect the following types of information:

• Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Date of birth (if required)
• Payment information (processed securely by our payment provider)
• Account login credentials
• Prescription Information

To fulfill your eyewear order, we may collect:

• Eyeglass prescription (SPH, CYL, AXIS, ADD, PD, etc.)
• Prescription expiration date
• Prescribing eye care provider information
• Uploaded prescription documents
• Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Cookies and similar tracking technologies

We use your information to:

• Process and fulfill your orders
• Verify your prescription when necessary
• Manufacture and ship prescription eyewear
• Process payments
• Provide customer support
• Communicate order updates
• Improve our website and services
• Prevent fraud and maintain website security
• Comply with applicable laws and regulations
• Send promotional emails if you have chosen to receive them
• Prescription Verification

When required by law or our internal procedures, we may contact your eye care provider to verify your prescription before fulfilling your order.

Payment information is processed through secure third-party payment providers. We do not store complete payment card information on our servers.

We use cookies and similar technologies to:

• Keep you logged into your account
• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Measure marketing performance

You can control cookies through your browser settings, although disabling cookies may affect certain website features.

We do not sell your personal information.

We may share your information with:

• Prescription lens laboratories and manufacturing partners
• Shipping and delivery providers
• Payment processors
• Customer service providers
• Website hosting and technology vendors
• Analytics providers
• Government authorities when required by law

These third parties are authorized to use your information only as necessary to provide services on our behalf.

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

• Fulfill your orders
• Provide customer support
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements
• Your Privacy Rights

Depending on where you live, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Receive a copy of your information
• Object to or restrict certain processing
• Withdraw consent where applicable
• Opt out of marketing communications

To exercise your rights, please contact us using the information below.

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children without appropriate consent where required by law.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

If you have any questions regarding this Privacy Policy, please contact:
Velo Vision Studios